RETURN & REFUND POLICY

Return Policy

​

KidsFavorites UK is based in London.

​

If you wish to return your item, please notify us within 14 days after receiving it.

Please send us an email at hello@kidsfavorites.co.uk with your order number and specify the reason for the return. Please see below the section for Exceptions / Non-Returnable items (MeowBaby Play Sofas are non-returnable once the sealed package has been opened).

The return address is in London and it will be provided to you once we accept the return.

To be eligible for a return, your item must be in the same condition that you received it - unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

​

You must send the product 2-3 working days after we confirm your return.

Customers are responsible for all return shipping costs. The products must be return in their original wrapping and packaging, they must not be used or damaged. 

Please note that we will not accept a return if you haven't informed us within the first 14 days after receiving your order or if you haven't send the product back within 2-3 working after we acknowledge the return. 

Please also note that we will not issue a refund if the products don't have their original packaging or if the products have been used or damaged.

​

Exceptions / Non-Returnable items

    -  A product delivered in a sealed package cannot be returned after opening the package: Please note that the MeowBaby Play Sofas are delivered in a sealed package in which case they cannot be returned after opening the sealed package.

- Certain types of items cannot be returned, like personalised items and custom made products.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You must report this within 48 hours of the order being delivered. Please contact our Customer Service Team and they will get back to you as quickly as possible.

Failure to report incorrect or damaged goods within 48 hours could see any return requests being refused. 

​

​​​Cancellation Policy

​

Please note that we don't accept any cancellation after your purchased your item due to preparation of the order.

However, you can change the colour of the product or the  ball colours of the ball pit within a few hours after placing the order. Please email us at hello@kidsfavorites.co.uk if you wish to discuss a change of colour or if you have any other questions. 

Exchange  Policy

Please note that we don't accept any product exchanges.

Refunds​​​

​We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at hello@kidsfavorites.co.uk

​